Goals
What the member said they want, kept in the record. Recorded, not inferred.
KOA / GYMS · COACHES · MEMBERS
Clearer training for members.
Better context for coaches.
Every gym answers the same question each morning: who needs a conversation today, and why them. KOA puts the member's training record and the work your staff has to do in one place.
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01 / WHO IT IS FOR
One system, three roles.
Owners and operators
Services, roles and sites each managed within their own scope. Follow-up work has an owner and a status you can check.
Coaches and front desk
Who needs a conversation, why, and what they last trained — visible before deciding how to open it.
Members
What to train today, how far through it they are, what they lifted last time — visible in the member app, without asking.
02 / FOLLOW-UP TASKS
Who to call today,
on one screen.
Today's due tasks sit in one table by member: the rule that raised it, the reason, when it is due, who owns it, and its status. Before opening one, the coach already knows why.
- Open today's list
Due tasks in one view, with status showing how far each has got.
- Read the member's context
Goals, programme progress, training history and notes, subject to role permissions.
- A person makes contact
Your team decides how. KOA does not send anything on its own.
- Record the outcome
The contact attempt and the outcome are logged separately; the task status follows.
03 / MEMBER BACKGROUND
Look at the record
before you speak.
Programme progress
Which week of the programme they are in, and what is still outstanding.
Training history
Sets, weight and reps for each session, kept in date order.
Notes
What coaches and front desk wrote down. A change of staff does not lose the file.
04 / SERVICES AND GOALS
Once the goal is clear,
you know what to offer.
The gym keeps its own service catalogue: name, type, duration. Staff relate a member's stated goal to a service that already exists; choosing it stays with the member.
For gymsKOA product interface · demo data
05 / LOCATIONS AND ROLES
Sites and roles,
each in their place.
Location workspaces
Each site manages its members and training inside its own workspace, and sees its own data.
Roles and permissions
Different roles see different scope. Fields inside a member record are shown according to the role viewing them.
Membership records
Member, assigned coach and home location are maintained in one place. A change of staff does not lose the file.
06 / ON THE RECORD
A record is not attendance.
KOA records what happens inside the app: a session opened, a set saved. A member with no KOA workout record has not necessarily stopped coming to the gym, and is not necessarily about to leave it.
A follow-up task rests on what was recorded. Whether to call, and what to say, is still a person's judgement.
07 / THE MEMBER APP
What the member sees
is the same record.
The member app is shown separately: the session is there to open, each set is logged as they train, and the history is theirs to look back on. It is the same record staff read in the workspace.
Member experienceKOA product interface · demo data
08 / PILOT
What we can show,
and what we cannot.
Demonstrable today
- Staff workspace: due follow-up tasks, member background, service catalogue, role-scoped visibility
- Member app: programme, set-by-set logging, history and muscle split
- Locations and roles: a workspace per site, visibility by role
Still planned
- Equipment QR codes
- Payment and access-control integrations
- Cross-location roll-up reporting
- Any form of churn prediction, automatic follow-up or automatic selling
Before you start.
All questionsWhat does KOA actually do today?
Staff get due follow-up tasks, member background, the service catalogue and role-scoped visibility. Members get a programme, set-by-set logging and their training history. It is still in pilot, so the exact scope is agreed with you before you start.
Will KOA warn me automatically if a member stops training?
No. A follow-up task appears in the workspace when a rule is met, telling staff there is a member worth talking to. Whether to call — and what to say — is a person's decision. KOA does not predict churn.
Does a missing workout record mean the member stopped coming?
No. KOA only records what happens in the app. A member may be training elsewhere, attending classes, or simply not using the app for a while. A gap means a gap in the record, nothing more.
Can we pilot with one site?
Yes. A pilot usually starts at a single site: get the staff follow-up and the member experience working, then decide whether to extend it.
Do we need payment or door access connected?
No, and we do not offer that today. Payment, access control and equipment QR codes are planned, and are not presented as available in the pilot.
09 / CONTACT
Tell us about your gym.
Tell us which part you want to straighten out first: staff follow-up, the member's training, or how sites work together. We will tell you what KOA can do for your situation, and what it cannot.