Rule and reason
Which rule raised the task, and the reason recorded against it. A specific reason is what makes the first sentence possible.
KOA / COACH WORKSPACE
Look first,
then call.
A useful conversation starts with knowing what the person in front of you has been training. Tasks and context on one screen, before you decide how to open it.
Book a gym demo Open the interactive workspace demo
01 / TODAY'S LIST
One table that says
why this person.
Due tasks sit in a single table by member. Each row carries the fields you need to judge priority, without opening the detail first.
Due date and owner
The due date orders the list; the owner decides who calls. Both sit on the same row, so nobody has to ask.
Status
Status shows how far the task has got, and the rest of the team sees the same state when they open it.
02 / ONE FOLLOW-UP
Four moves,
all made by people.
- Open today's list
Open tasks are ordered by due time. Start with the one that most needs an answer.
- Read the member's context
Goals, training history, programme progress and notes. Fields inside the record follow the viewing role.
- Make contact
In whatever way your team already works — a call, WeChat, or a word on the floor. KOA does not send messages for you.
- Record the outcome
The contact attempt and the result are logged separately, and the task status follows. It is still there next time.
03 / THE BOUNDARY
Follow-up is staff work,
not a system action.
KOA does not send messages on its own, does not recommend services automatically, and does not calculate who is about to leave. It puts what has been recorded in front of a person, so the conversation has a concrete starting point.
A member with no workout record has not necessarily stopped coming in. A gap means a gap in the record.